This one-day course provides students with the tools and information to help them better understand and identify the new and enhanced features of Microsoft Dynamics CRM 2011.
Doelgroep
This CRM 2011 training is intended for customers and partners, who want to learn the basic new features and functionality in Microsoft Dynamics CRM 2011.
This training is recommended for anyone who plans to use, implement, maintain, customize or support Microsoft Dynamics 2011. This course is also recommended for people who have a background in the use of previous versions of Microsoft Dynamics CRM.
Voorkennis
Before attending this training, students must have general knowledge of Microsoft Dynamics CRM 4.0
Lesmethode
U volgt deze training in onze Open Master Class. Door een groepsgrootte van gemiddeld 6 en maximaal 8 cursisten, bent u verzekerd van een individuele en maatgerichte training. U werkt in uw eigen tempo en beschikt over een gecertificeerde en ervaren docent die u gedurende uw training persoonlijk begeleidt en al uw vragen omtrent de lesstof beantwoordt. Uiteraard profiteert u ook bij deze training van onze 100% Kwaliteitsgarantie.
Duur
1 dag
Tarief excl. BTW
€ 450,00 per deelnemer
Het tarief voor deze training is inclusief studiemateriaal, certificaat, koffie/thee en een uitgebreide lunch.
Trainingstijden
Onze trainingen vinden plaats van 9.30 tot 12.15 en van 13.15 tot 16.30 uur.
Gerelateerde trainingen
MS80294: Microsoft Dynamics CRM 2011 Customization and Configuration
MS80296: Microsoft Dynamics CRM 2011 Installation and Deployment
Huidige categorie
Trainingsaanbod » Systeem & netwerk trainingen » MS CRM
Module 1: Introduction
This module provides a general overview of the features and benefits of using Microsoft Dynamics CRM 2011.
Lessons:
- User Productivity - Features and Benefits
- Collaboration - Features and Benefits
- Analysis and Visualizations - Features and Benefits
- Connections, Recurring Activities, and Goal Management - Features and Benefits
- Customization and Extensibility - Features and Benefits
- Administration and Configuration - Features and Benefits
Module 2: Improvements to the Microsoft Dynamics CRM Application Modules and Productivity
This module focuses on the specific improvements to the application modules, in addition to enhancements to user productivity. This module will focus on a number of topics such as navigation changes, visualizations and analytics, personalization of the application, Microsoft Dynamics CRM Client for Microsoft Outlook changes, data import, team ownership, goal management, and many other features and enhancements.
Lessons:
- Productivity Features
- Visualizations
- Personalization and Dashboards
- Microsoft Dynamics CRM Client for Microsoft Outlook
- Connections
- Data Import
- Team Ownership
- Goal Management
- Dynamics Marketing Lists
- Recurring Activities
Module 3: Customizing and Extending Microsoft Dynamics CRM 2011
This module covers the improvements made to the basic entity customization functionality, in addition to enhancements to additional extensibility components such as workflows, dialogs, web resources, solution management, and integration with Microsoft Office SharePoint Server.
Lessons:
- Overview of Customization Environment
- Entity and Form Customizations
- Chart and View Customizations
- Microsoft Office SharePoint server Configuration
- Custom Activities
- Dashboards
- Web Resources
- Connection Roles
- Processes: Workflows and Dialogs
- Customization Management
- Integrations: Microsoft Office SharePoint Server and Windows Azure Platform
Module 4: Administration, Configuration, and Installation
This module focuses on the hardware and software requirements for Microsoft Dynamics CRM 2011, improvements to the installation process, and an overview of upgrade considerations. This module will cover changes to the Deployment Manager, in addition to licensing and auditing functionality new to this version.
Lessons:
- Editions of Microsoft Dynamics CRM 2011
- Hardware and Software Specifications
- Server Roles
- Installation Components
- Upgrade Considerations
- Microsoft Dynamics CRM Reporting Extensions
- Deployment Manager
- Organization Settings
- Licensing
- Auditing
Module 5: Configuration and Settings
This module introduces the changes to the Microsoft Dynamics CRM 2011 server settings, and additional personal options that are new to this version. Additionally, this module introduces role based forms and field level security.
Lessons:
- Business Units
- User Management
- Data Management
- Document Management
- Audit Management
- Microsoft Dynamics CRM Client for Microsoft Outlook Settings and Administration
- Role Based Forms
- Field-Level Security
Duur
1 dag
Tarief excl. BTW
€ 450,00 per deelnemer
Gerelateerde trainingen
MS80294: Microsoft Dynamics CRM 2011 Customization and Configuration
MS80296: Microsoft Dynamics CRM 2011 Installation and Deployment
Huidige categorie
Trainingsaanbod » Systeem & netwerk trainingen » MS CRM
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